I work for an IT company and one of our client's is experiencing an odd issue.
They're using Dynamics 365 and they're trying to post a comment on some Annual Meeting Notes. However, they're experiencing an issue saying that they've exceeded the maximum number of 40000 characters. Only they've only got 22,000 (18,000 without spaces)
I tried to find out if it was a browser issue but every browser I checked had the same issue.
I tried to find out what amount of characters trigger the error message (roughly just under 15,000)
The user says that their colleagues don't have the same issue which suggests it's a problem with his account in particular.
It seems like it's a problem with Dynamics 365 or the user's account in particular but I can't find any results that suggest a fix.
I've attached some pictures of the error message & a character count screenshot. I've had to redact any information of the document of course due to confidentiality.
Any help would be much appreciated.