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Small and medium business | Business Central, N...
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Outlook Contact Sync for all users

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Posted on by 420

Hello all,

I ran into the following problem. I activated the outlook contact sync with an user and it works as it should. Now I also wanted to use it with my admin and it is not working. It shows me that the sync ran but it didnt sync the contacts for my admin.

I created a new user with my admin and also with the normal user. Both times the new contacts where synced with the users Outlook but not with the Admins Outlook. I tought, maybe it's beacuse the job queue entry was made by the user not the admin. So I created the same entry for the admin. Still didn't work. I tried it with the CodeUnit 6700 and also CodeUnit 6703.

Do you guys have any ideas where the problem may be? It seems the sync is running for the admin but the system can't identify the new users.

Thanks,

Erik

  • Suggested answer
    Marco Mels Profile Picture
    Microsoft Employee on at

    Hello,

    Did you set a filter for the admin within Exchange Synch so that it does not match the contacts?

    Thanks.

  • Erik KOhler Profile Picture
    420 on at

    Hello Marco,

    no filters are being used.

  • Suggested answer
    Marco Mels Profile Picture
    Microsoft Employee on at

    Hello,

    As far as I know the requirements are no duplicates and E-mail addresses must be populated. Since it does work for one user, but not for the other, I cannot tell why this does not seem to work.

    Maybe raising a support request to your partner and if needed to Microsoft?

    Thanks.

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