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Monthly Customer statements

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Posted on by 22

emailing monthly customer statements, we are finding our batch processing is sending out multiple statements in the one batch. What am I doing wrong?

  • apillutla Profile Picture
    apillutla 22 on at
    RE: Monthly Customer statements

    The same customer gets the same statement multiple times.

    under "records to include" i add a customer group which is approximately 500 customers ( over zero balance ). I have heard back from a lot of them saying they received at least 6 emails each with the same statement.

    hope this clarifies my earlier question better.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,969 Super User 2025 Season 1 on at
    RE: Monthly Customer statements

    Hi Apillutla,

    Can you tell what exactly you mean with "sending out multiple statements in the one batch" and why this is wrong? Please clarify the issue.

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