Hello MS Community,
Does anyone know why the DSO for some customers does not calculate correctly? Here is an example of one where the DSO should be around 40 days. Is there a place in D365 where the calculation is configured?
Hi Jet,
There is no configuration for this calculation. If there is a bug, you can contact Microsoft Support and create a ticket.
What is the underlying data where you think the current calculation is giving a wrong number?
Hi Andre,
For that particular customer, I believe it is the numerator or the average A/R balance between the period selected that is incorrect. It almost seems like it is taking average credit sales over total credit sales multiplied by the number of days in question.
So, we would have to contact Microsoft to look into that?
Under review
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