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ReportHello,
I have a client where the customer ID is not visible in GP lookup and she cannot type in the customer number to apply a cash receipt against the account.
Background: The customer account was passed to GP with the space and the sales order is posted and open in GP, however the cash receipts entry window cannot find the customer ID in the smart list look-up to apply the cash receipt and you cannot type the costumer ID in with a space in front of it. You can locate the posted sales order under the document number under Sales Inquiry.
Does anyone know how to resolve this lookup problem?
Thank you,
Donnette
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