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While Sales Order Completion allows an order to be updated and completed by Call Center user, there is no posted Sales Order Confirmation. Same thing for updating a sales order from the POS.
How do you folks track the Sales Order Confirmations to compare changes requested by a customer to the order? We have a requirement for the Customer Service Rep to update the open order rather than cancel and place a brand new order. We also need to see changes made (which would normally be a fit with posted confirmations)
Thanks
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André Arnaud de Cal...
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