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ReportWhen I Set up a Dynamics Customer Engagement for a client on their existing tenant, if it is possible to move CRM9 to CRM11 or require the entire tenant to move?
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When I Set up a Dynamics Customer Engagement for a client on their existing tenant, if it is possible to move CRM9 to CRM11 or require the entire tenant to move?
Good day Arrow yang,
Sure. It's possible to do D365 Instance Geo to geo migrations.
In the case of a Customer Engagement instance residing in an Office 365 instance in a single tenant, moving the Customer Engagement instance doesn’t move the Office 365 instance; they are separate services. Your Customer Engagement instance will still appear in your tenant alongside the Office 365 instance.
To request a regional migration, please directly contact your Global Administrator and Technical Support: docs.microsoft.com/.../get-help-support
Geo to geo migrations Doc: docs.microsoft.com/.../geo-to-geo-migrations
Regards
Johnny
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