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Customer experience | Sales, Customer Insights,...
Suggested answer

dynamic 365 marketing form(unsubscribe form)

Posted on by 5

Hi all I am new to the Marketing module(forms).

I have created one Unsubscribe form and it is placed in am email template.

when I am clicking on unsubscribe link .
the field data is not filling automatically in form .
let me know the what is the reason for that.

for the reference please find the bellow screen shots.

pastedimage1657870739405v1.png

the following screen shot is having the field.

pastedimage1657870739405v2.png

Please guide me ASAP..

Thanks & Regards

Ram

  • Suggested answer
    Petr Jantac Profile Picture
    Petr Jantac on at
    RE: dynamic 365 marketing form(unsubscribe form)

    Hi Ram,

    Please refer to this checklist what needs to be done to enable the form prefill in Subscription center: Enable prefilling for marketing forms (Dynamics 365 Marketing) | Microsoft Docs

    Let me know if this worked for you.

    Thank you.

    Petr

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