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Building a hyperlink in email template adds span tags around dynamics text

Hello,

I have an email template that I want to use by inserting in an email that is sent out from Dynamics.

The email template has some generic text, thanking the customer etc.., and at the very end I am dynamically building a hyperlink that has the name of the person and case # in the URL.

These two placeholders are inserted through the Insert Dynamic Text button in the email template.

The hyperlink is build OK and the values for the two placeholders are showing as well except that around these two values a is added before and after. When the user click the URL Chrome opens with a blank page but if the user manually removes the and in the URL all works fine.

1-2 month ago this worked with no issues and suddenly it seems that it starting doing this.

Templates that we have made 1-2 month ago and did not touch since are not affected by this behavior,

It looked as if something changed in the email template editor.

Incorrect URL

https://nam.dcv.ms/99999999?lang=en-us&ctx=%7B%22Case'%3A'FD-INC-99999'%2C'First%20Name'%3A'Joe Smith'%7D

Removing spans makes it work
https://nam.dcv.ms/99999999?lang=en-us&ctx=%7B%22Case'%3A'FD-INC-99999'%2C'First%20Name'%3A'oe Smith'%7D

Thank you for your suggestions

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Dynamics 365 general

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