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Sales/Receivables management

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Posted on by Community Member Microsoft Employee

Has anyone ever been able to apply a payment to a customer record that has no open balance? If so, did you get an error message or did it just create a credit balance on the customer record?

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sandipdjadhav 18,265 on at

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RE: Sales/Receivables management

Hi Erika,

You may be receive advance (More) payment from Customer and don't have any open Invoices to apply it. System should not throw any error just blank screen with no open Invoices.

If it is not require to credit then you can keep those Payment Entry. As soon as you Invoice Customer you can apply Advanced Payment to Invoice.

Thanks much

Sandip Jadhav