When customer is ordering items from website, sometimes items are getting duplicated / split in 2 lines.
For example: Customer wanted to order 10 quantity for item 328649. Its creating 2 different lines for 5,5. Please see below screenshot. How we can restrict duplicates under sales order lines in D365?
Is this Business Central or F&O? I would recommend we move this to the proper forum as it is not CRM Sales.
In the meantime, can you provide more information about how the orders are getting from the website to your system? Is there anything there that could be splitting items? Is it always split in half? Is this only happening with some products?
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