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Hello!
I just moved my users to the Dynamics for Outlook app last month. We have had several users have emails start auto-tracking in CRM, and they must manually un-sync these emails. Some of them have sensitive information in them, and are not wanted in CRM. How can i adjust our settings so that users who choose to track can see those threads track in CRM, but none are "auto-tracked"?
Thanks!
I suggest you to use folder-level tracking.
Please move emails to another folder and please enable folder-level tracking for only folders that you want to track.
Then, emails in untracked folder won't track automatically.
Please check the following Docs for the details.
docs.microsoft.com/.../configure-outlook-exchange-folder-level-tracking
By the way, Dynamics 365 for Outlook is deprecated. Please transition to the modern Dynamics 365 App for Outlook before October 1, 2020.
docs.microsoft.com/.../important-changes-coming
I hope this is helpful for you. I recommend you to raise a support ticket for further investigation if the issue is not resolved or you need more information about Dynamics mail app.
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