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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / SLA Bulk Update
Customer experience | Sales, Customer Insights,...
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SLA Bulk Update

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Posted on by TA-23051225-0 18
Hi
 
 
How can i Bulk update SLA instances related to Cases based on a date field. The issue I am facing is that My SLA Items have Business Hours logic. So while bulk updating based on the field...I am not able to factor in the Business Hours Logic.




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  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    SLA Bulk Update
    Hi,
     
    Could you describe the specific scenario?
    After testing, if the /Failure Time/ field of the SLA instance is updated, the SLA timer will recalculate the time and the Business Hour logic will not be applied.
     
    Best Regards,
    Dengliang Li
     

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