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Description not visible on detail of knowledge article in portal, Ratings not visible either

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Posted on by Anlai888 2

We have set up some Knowledge Articles that are visible in the portal.  On the Home page, we can see the Title and Description of most popular articles. But when you click on the article, the description is not available.  Is there a way to display it on that view?  

I've also enabled ratings, but cannot see this working.  What Page Template contains the ratings control?  I found an article indicating to change page template from Full Page to Page, but that didn't work.

Hope someone can help please

Categories:
Portals
  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: Description not visible on detail of knowledge article in portal, Ratings not visible either

    Screen-Shot-2019_2D00_01_2D00_21-at-3.43.22-pm.png

    Do you have the above listed webpages active?

    You can check that by going to Portals>>Webpages

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Description not visible on detail of knowledge article in portal, Ratings not visible either

    Hi partner,

    According to this article, descriptions of KB articles just used for searching articles.

    community80.png

    If you want to display the description, you could try to add the description into html content and then preview the effect.

    community80.png

    community81.png

    Also, If you want the description to be automatically added to the body, I recommend you to create a workflow to achieve this requirement when updating the entity.

    Hope it helps.

    Best Regards

    Leo

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