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order management not passing project id or task to accounts receivable module

Posted on by 35

We are using the Order Management module for our hardware sales.  When invoicing our hardware sales, the order management module is not passing the project ID or task ID to the AR module account receivable account 1100.  We desire all AR transactions to reflect project ID and project task in the General Ledger.  The 1100 account (our AR account) is set up to post in detail to the General Ledger.  We are seeing invoicing transactions out of the BI module with this level of detail but anything that is invoiced out of the OM module is dropping the project ID and task.

We do have an account category assigned to the AR account 1100 as "Billed To Date"

 

Thanks

Pauline

  • Pauline Doig Profile Picture
    Pauline Doig 35 on at
    Re: order management not passing project id or task to accounts receivable module

    Hello Jana - John Hunter form SBS Group has confirmed that we are populating the project ID and Task ID on the Other information tab - he says Hello.  He is researching other possible reasons - one reason might be that we have multiple lines on the sales order with multiple tasks but same project ID and yet the offsetting account 1100 (our receivable) may be confused since it is only one line?? and therefore does not know which task to pick up??  Even if the system could thing and be confused in this fashion - you would think it would at least pick up the project ID......

    Any other thoughts you may have on this would be extremely helpful!!

  • Re: order management not passing project id or task to accounts receivable module

    Hello Pauline,

    Is the project also on the Other information tab on the Sales order screen?

    Project associates the sales order with a specific project.

    ·         Project is enabled when Project Controller is installed.

    ·         Project on the Other Information tab is the default for Project on the line items.

    ·         The project entered will be passed to the Accounts Receivable module in the ARDoc header. This project corresponds to Flexible Billing’s bill project, the one to which the account receivable is recorded and any cash is booked. Line items on a sales order each typically carry a sales account based on the order type that is “behind the scenes.” This account is used to determine if a project and task are needed on the line item being entered. If the sales account is linked to a project account category, you are required to enter the project and task for the line item.

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