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Microsoft Dynamics CRM (Archived)

CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

Posted on by 5,005

CRM refresh rate - view vs edit mode - the input file name changes - edit mode is correct - while view mode shows a older file some times

 1)6011.Capture1.JPG

2)6175.Capture-2.JPG

name changes. 

any suggestions will be marked as verified

*This post is locked for comments

  • Verified answer
    Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    step 1: Created my dashboard. In your case, this has already been done by the colleague who is facing this issue:

    Here, my view is 'Opportunities closing in Current Fiscal Year'.

    0257.Capture3.PNG

    Step 2: Edit the dashboard

    Ask the colleague to navigate to the dashboard, select the required component and he will see 'Edit component' at the top.

    0257.Capture3.PNG

    Step 3: Change the view:

    Here, i am changing the view to 'close Opportunities'. Do the same and save and close the dashboard.

    5238.Capture2.PNG

    Hope this helps.

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    @haridas

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    can you show the screenshot how to do that as required? will mark as verified immedietly

  • Verified answer
    Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    @Sandeep,

    Since it is a personal dashboard, you will NOT be able to verify the charts and the other components shown unless it has been shared with you.

    I would recommedn you to ask your colleague to try out the suggestion I mentioned.

    Cheers!

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    personal dashboard

  • Verified answer
    Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    If you are NOT the system admin / equivalent privileges, then there is no way for you to fix someone else'e dashboards.

    is the dashboard a personal one or a system dashboard?

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    that issue is from another employee and i do not have accesss to see that

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    how can i see that

  • Verified answer
    Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: CRM Dashboard View vs Edit mode-- edit mode is correct - while view mode shows a older file some times

    Hi CRM Guy,

    Can you please verify that the default view you have set for the charts in the dashboards are as required?

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