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Supply chain | Supply Chain Management, Commerce
Suggested Answer

copilot not generating in Production Environment

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Posted on by 25
Copilot AI summaries are working correctly in our UAT/Sandbox environment, but in Production they are not generating and show ‘AI summary unavailable.’ In Production, the required Power Platform integration/Dataverse connection options are not visible under System administration, so we are unable to enable them. Could you please confirm what additional setup or tenant-level provisioning is required to configure Dataverse and Power Platform integration for Copilot in a Production environment?
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  • Suggested answer
    André Arnaud de Calavon Profile Picture
    302,572 Super User 2025 Season 2 on at
    Hi,
     
    For the production environment, check via the Power Platform Admin Center if the Dynamics 365 apps are installed. If not, add them:
     
    • Copilot in Microsoft Dynamics 365 Finance
    • Copilot in Microsoft Dynamics 365 Supply Chain Management
    • FnOCopilot
    Apart from that, some summaries do require the user to have a license assigned, e.g. the Dynamics 365 Finance SKU.
  • CU22011535-2 Profile Picture
    25 on at
    But This options not available in power platform admin
  • Sagar121 Profile Picture
    1,086 Moderator on at
    You can check these apps in the Apps section. If they are not installed, search for the app and install it using the Install App button. When you say summary is not generating can you please be specific about form?
     
     
  • CU22011535-2 Profile Picture
    25 on at
    In the vendor form on UAT/Sandbox, Copilot summaries are displayed correctly. However, in Production, the summaries are not appearing, and none of the pages in Production are showing Copilot-generated summaries.
  • André Arnaud de Calavon Profile Picture
    302,572 Super User 2025 Season 2 on at
    Hi,

    Can you share a screenshot from your PPAC environment which Dynamics 365 resources that are available with the word "Copilot" in it?
  • CU22011535-2 Profile Picture
    25 on at
  • André Arnaud de Calavon Profile Picture
    302,572 Super User 2025 Season 2 on at
    It seems like you don't have access to the environments. Are you able to ask a system administrator to help you to get the requested information?

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