15
Hello,
We are wanting to print our customer statements, however some of our customer statements are showing documents that show a zero balance still after we have already processed paid transaction removal. How do I remove from customer statement documents that have zero balances?
If the debit memo is in OPEN, and the credit memo is not, and you want to apply them to each other, you need to use the "RM unapply transaction' tool in Professional Services Tools library to unapply the credit memo and move it back to open. Once both are in open, you can re-apply them to each other again. If further assistance is needed you may want to reach out to your Microsoft Partner, or open a support case with Microsoft Dynamics GP Support and we can help you further if needed.
Thank you,
Cheryl W
Microsoft Dynamics GP support
Since it is in open, you can go to Transactions | Sales | apply sales documents. Select the debit memo. Unmark the apply record to the credit memo. save. exit the window and then come back in and apply it again to the credit memo again.
If that doesn't work, then run the Sales reconcile utility for this customer for 'outstanding document amounts', and then try the steps above again.
Cheryl
MS Support
By looking at these screens are you able to guide me into the next step, to fix this.......
Debit-431 was paid with Credt-386
Credt-386 was applied to IN0173 0 amount and Debit431 0 amount how can I correct this?
In Inquiry, verify the 'amount remaining' on it is 0.00 and you can drillback to see the apply record on it in the full amount. If so, then try running PTR again and restrict to this customer.
Thank you for the screenprint. The RM statement only shows documents in OPEN status. Can you double-check this document in INQUIRY window to verify if it has OPEN or HIST next to it? If it has been moved to history, it should not be included on the statement at all as the statement does not look at historical tables, so I think it may be fully applied and still in open. Please verify.
Thanks,
Cheryl Waswick
Microsoft Dynamics GP Support
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,269
Super User 2024 Season 2
#2
Martin Dráb
230,198
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (