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Customer asked for a revised invoice, went in and created a sales credit memo, some how made the mistake of changing the original invoice amount and posted sales credit memo. How can I reverse what I've done?
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Just enter another invoice and apply the incorrect Credit note against that invoice.
Then create a new/correct credit note and apply against the initial invoice.
Regards
James
Hi,
the simplest way:
1. Unapply the credit memo (if it's applied against the original invoice)
2. Create a new invoice, use "copy document" and copy from the erroneous credit memo, including head, don't recalculate lines.
The new invoice should directly apply to the credit memo you have copied from (default behaiour). Upon posting the invoice, the customer balance is cleared. There is no other way in NAV. Document-bound postings cannot be reversed, this is by design.
with best regards
Jens
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