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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamics bookings are ...
Service | Customer Service, Contact Center, Fie...
Answered

Dynamics bookings are not shown

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Posted on by yvesk 15
The Dynamics pane is always empty (see below screenshot); or displasy a message that is currently loading, but never stop loading.
Untitled-picture.png

 

At some point in my efforts to get it work I could successfully select the environment, but then still the loading never stopped, and I basically ended up with an empty Dynamics pane like in the screenshot.

 

And yes I have a booking assigned to me today; previously I didn't and the pane also confirmed that I didn't have any bookings…

What am I missing here?

  • Sheri_MSFT Profile Picture
    Sheri_MSFT 440 on at

    Hi yvesk,

    Our team is actively investigating this issue. We would sure appreciate it if you could let us know if you experience any different behavior or if the bookings do load at any point for you.

    Thanks for reaching out.

    Sheri

  • yvesk Profile Picture
    yvesk 15 on at

    Hi Sheri - sorry for the late follow-up.

    Until now I've never seen any bookings being displayed.

    I only had once an initial situation where there was message saying that don't have any bookings - which was indeed the case. After having created the booking, the message didn't appear anymore, which is good, but no bookings are displayed, nothing actually, no errors, really nothing. I'd at least expect something to be displayed.

    Are there any specific steps you recommend I follow to be absolutely sure that I'm everything correctly?

  • Sheri_MSFT Profile Picture
    Sheri_MSFT 440 on at

    Hi yvesk,

    Thanks for the additional information. The team is looking through to see if this could be a bug. I may need to reach out to you through private message if this does not get nailed down. I will follow up with you as soon as we identify next steps.

    Thanks!

  • Sheri_MSFT Profile Picture
    Sheri_MSFT 440 on at

    Hi yvesk,

    We are still investigating if this is a bug. I have sent you a friend request with further questions.

    Thanks,

    Sheri

  • yvesk Profile Picture
    yvesk 15 on at

    Hi Sheri,

    There are no activities in the timeline for the affected bookings.

    Thanks for your follow-up,

    Yves

  • Verified answer
    Sheri_MSFT Profile Picture
    Sheri_MSFT 440 on at

    Hi Yves,

    You have helped to identify a bug - thank you! The team is working on the fix and will be including it in next month's release.

    Best,

    Sheri

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