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MS CRM 2016 Workflow is throwing Object address not found on party or party is marked as non-emailable

Posted on by 135

Hello everyone.

I set up my CRM workflow to send an email  but i get this error message, and recipient contains email address as well not marked with Do Not Allow flag for email, It is working fine in UAT but failing in PROD.

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">Object address not found on party or party is marked as non-emailable</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ErrorCode>-2147220891</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"><KeyValuePairOfstringanyType><a:key>OperationStatus</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">0</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>SubErrorCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">-2146233088</a:value></KeyValuePairOfstringanyType></ErrorDetails><Message>Object address not found on party or party is marked as non-emailable</Message><Timestamp>2014-10-27T12:44:51.7553548Z</Timestamp><InnerFault><ErrorCode>-2147220891</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"><KeyValuePairOfstringanyType><a:key>OperationStatus</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">0</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>SubErrorCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">-2146233088</a:value></KeyValuePairOfstringanyType></ErrorDetails><Message>Object address not found on party or party is marked as non-emailable</Message><Timestamp>2014-10-27T12:44:51.7553548Z</Timestamp><InnerFault><ErrorCode>-2147220891</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"><KeyValuePairOfstringanyType><a:key>OperationStatus</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">0</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>SubErrorCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">-2146233088</a:value></KeyValuePairOfstringanyType></ErrorDetails><Message>Object address not found on party or party is marked as non-emailable</Message><Timestamp>2014-10-27T12:44:51.7553548Z</Timestamp><InnerFault i:nil="true"/><TraceText i:nil="true"/></InnerFault><TraceText i:nil="true"/></InnerFault><TraceText>
[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.SyncWorkflowExecutionPlugin]
[b6bccbd7-5358-e411-80d2-00155d63800e: ]
Starting sync workflow 'Acknowledge Case Closure', Id: a1bccbd7-5358-e411-80d2-00155d63800e
Entering ConditionStep4_step: If Case is Closed or Resolved
Entering SendEmailStep6_step: Send Email to Customer and Customer Support
Sync workflow 'Acknowledge Case Closure' terminated with error 'Object address not found on party or party is marked as non-emailable'
</TraceText></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

How do i resolve this?

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