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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Case owner initialization
Customer experience | Sales, Customer Insights,...
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Case owner initialization

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Posted on by Teddykrish 167
When we create case directly from case entity, the owner and support owner should be the owner of the account
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Case owner initialization
    Hi,
     
    When you create a case record directly from a case entity, the default owner is the user currently logged into the application.
    Later, you can manually assign the case record to another user.

    Best Regards,
    Dengliang Li
     
     

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