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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Possible to post parti...
Small and medium business | Business Central, N...
Suggested Answer

Possible to post partial credit note for Sales Order Prepayment Invoices?

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Posted on by RR-02071037-0 18

I have a few prepayment invoices issued for a sale order. How do I create credit note for just 1 prepayment invoice? The only option from Sales Order will create a credit note for all prepayment invoices, which I do not want.

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Dynamics 365 Business Central
  • Martin Dráb Profile Picture
    Martin Dráb 241,335 Most Valuable Professional on at

    The question was asked in the general forum, but it's clearly about a particular D365 product. I think it's Business Central, therefore I've moved the thread to the Business Central forum.

  • Suggested answer
    AndrewThomas81 Profile Picture
    AndrewThomas81 3,013 Super User 2026 Season 2 on at

    Think you might have to credit all and then re-issue the prepayment invoices required.

     

    Kind Regards

     

    Andrew Thomas FCCA MCP

    YouTube - Use Business Central

    LinkedIn

  • Suggested answer
    Teagen Boll Profile Picture
    Teagen Boll 4,057 Super User 2026 Season 2 on at

    It would be easier to reverse the full prepayment invoice and then just repost it.


    You can also just manually create a credit memo and then apply it to that prepayment invoice in the customer subledger.

    See below, I have a credit memo I created manually and then applied it to a prepayment invoice:

    You can see the remaining amount is reduced by the credit memo amount:

     

    Make sure on the credit memo to use the same GL Account as the customer prepaid account from the sales order.

     

    Best,

    Teagen Boll, CPA

     

     

     

     

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,656 Super User 2026 Season 2 on at

    This is standard behavior; if you have any new ideas, you can submit them to Microsoft.

    Missing a feature? Post or vote for ideas on: aka.ms/BCIdeas

     

    Thanks

    ZHU

  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 20,124 Super User 2026 Season 2 on at

    Hello,

    In standard Business Central, you cannot directly select and credit only one specific posted prepayment invoice from the Sales Order; Microsoft documents that Post Prepayment Credit Memo is designed to cancel the invoiced prepayments for the order, not a chosen historical prepayment document. If you need to reverse only part of the prepayment, the standard approach is to adjust the Prepayment % / prepayment amount on the relevant sales lines and post the prepayment credit memo for the required reduction, rather than selecting a specific posted prepayment invoice number. If the business requirement is specifically “reverse prepayment invoice X only” while leaving the other prepayment invoices untouched as individual documents, that would require customization.

    Regards,
    Oussama Sabbouh

  • RR-02071037-0 Profile Picture
    RR-02071037-0 18 on at

    Hi @OussamaSabbouh , how do I change prepayment % / amount in the sales order? I keep having this error below. 

    This sales order have a few lines invoiced as prepayment. I tried to change the percentage to 0.

  • Suggested answer
    AndrewThomas81 Profile Picture
    AndrewThomas81 3,013 Super User 2026 Season 2 on at

    If prepayment invoices have been posted, you will need to credit them likely before reducing the prepayment %

     

    Kind Regards

     

    Andrew Thomas FCCA MCP

    YouTube - Use Business Central

    LinkedIn

  • Suggested answer
    Simon Kimani Profile Picture
    Simon Kimani 213 on at

    Hello,

    The link below provides instructions on how to handle this requirement using Acumens Customer Deposits & Prepayments Management app for Business Central.

     

    The solution supports partial credit notes for prepayment invoices, allowing a credit note to be posted against a specific prepayment invoice. The posted credit note is then reflected in the deposit/prepayment tracking with the invoiced deposit amount updated accordingly. This provides better visibility and control when managing multiple prepayment invoices and partial reversals.

     

    Check the app here: https://acumens.com/Blog/optimizing-sales-order-prepayments-business-central/#partial-credit-note-for-prepayment-invoices

     

  • Suggested answer
    Grigorios Mavrogeorgis Profile Picture
    Grigorios Mavrogeorgis 3,638 Super User 2026 Season 2 on at

    Hi, the prepayment credit memo doesn't work per invoice. It looks at the difference between what has already been invoiced as prepayment on the lines and what the prepayment amount on the lines says now. So it reverses an amount, not a document.

    Which also gives you the way around it. Lower the Prepmt. Line Amount Excl. VAT on the lines so the total drops by exactly the amount of that one invoice, then post the prepayment credit memo. Only that difference gets credited, the older ones stay as they are.

    The credit gets spread over the lines by their prepayment amounts, so it doesn't point at that one invoice document, and if you need them matched you apply the credit memo to it by hand in the Customer Ledger Entries after.

    Glad to help - follow up if anything is unclear.   

    ►  If this solved it, marking it verified helps others too.       

    Regards,
    Grigorios Mavrogeorgis
    Business Central Consultant & AL Developer

    Work: Gmsoft Limited
    Blog:  insidebusinesscentral
    LinkedIn: linkedin.com/in/gregorymavrogeorgis

  • RR-02071037-0 Profile Picture
    RR-02071037-0 18 on at

    Hi @Grigorios Mavrogeorgis ,

    This is the error when I tried to lower the Prepmt. Line Amount Excl. VAT on the lines i do not wish to issue prepayment credit note for.

     

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