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GP RMA - Cross Ship (Create one order document for multiple lines on RMA)

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Posted on by Ravi Polepalli

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Hi All,

We are using GP RMA modules for taking any returns against the sales invoices sold to customers. The problem we have is with Cross Ship RMA's.

If we enter RMA with 3 different products against same sales invoice returned by customer, when i use the Cross Ship button on the path window, it creates different sales orders (one for each line, when i click on each line cross ship button separately).. Which is something not useful, as we would like to ship the products to the customer through one sales order for 3 items.

Is there any way we can change the RMA Cross Ship functionality, so only cross-ship order will be created for all line items or chosen line items on the RMA, rather creating 1 to 1 order for each line item? Please advice

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Microsoft Dynamics GP

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Dean Marty on at

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RE: GP RMA - Cross Ship (Create one order document for multiple lines on RMA)

Hi Ravi

What you are seeing is the 'as designed' behavior.

We do not currently have functionality to put multiple cross ship lines on a single document.

Great idea for a Product Suggestion!

You can use the site below to add a new suggestion ( or enter a vote for an existing product suggestion ) by clicking the Ideas link at the top of the page:

But, as mentioned, we do not have any options or settings currently that change this functionality.

Thanks!

Dean
Community Member Microsoft Employee on at

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RE: GP RMA - Cross Ship (Create one order document for multiple lines on RMA)

Looking for a close to issue. Expecting more reply.

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