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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Unable to connect to s...
Microsoft Dynamics NAV (Archived)

Unable to connect to server via NAV App on IOS iPad

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Posted on by BrandonG 7

As this isn't replicated over all devices & users our support are unable to help but wondering if anyone else has this issue.


A couple of our users are experiencing issues connecting to our server via the latest versions of IOS(12.4) & NAV(2.6.6267) app on iPad Air 2.

The users are able to connect from a fresh boot of the iPad however closing & reopening the app causes it to be inaccessible with the NAV logo appearing for a long time then a restart of the entire iPad allows connection.

Solutions attempted:

  • Switched NAV user account
  • Attempted to connect to backup server
  • Attempted to connect via browser
  • Ran PING tests through app on IOS to both servers (No loss)
    • Ran for 1 hour on each server both Cellular & WiFi
  • Reinstalled NAV app
  • Reset network settings
  • Reset iPad
    • restored users iCloud Backup
  • Configured spare iPad
    • updated to latest IOS & NAV app versions
  • Used my own Apple ID & NAV user credentials

Issues still present after all above.

Please could someone advise?

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I have the same question (0)
  • HowardM Profile Picture
    HowardM 5 on at

    We are experiencing the same problem.

  • BrandonG Profile Picture
    BrandonG 7 on at

    Configured another Active Directory user on NAV earlier, replicating permission sets & role centre from original user.

    Issue still present, don't waste your time.

  • BrandonG Profile Picture
    BrandonG 7 on at

    iPad Air 2

    Model: MGHY2B/A

  • RobMH Profile Picture
    RobMH 5 on at

    Hi

    Same issue here, across iPhone 7 and 8s.

    As long as the app stays open in the background the connection can resume. If the app is closed and reopened it then fails to connect.

    Same issue happens with the Business Central app.

  • unterthw Profile Picture
    unterthw 30 on at

    Hi

    Same issue here, across iPhone X.

    As long as the app stays open in the background the connection can resume. If the app is closed and reopened it then fails to connect.

    If the app is closed and removed from the background then the app will reconnect automaticaly by opening.

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