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Microsoft Dynamics RMS (Archived)

deleted customer information

Posted on by 80

We have a client who mistakenly deleted several customer entries from RMS Manager.  Is there any way to undo this?  I checked the database file and it hasn't been modified since yesterday.  I instructed them to not close out of the program while we look into this.  Any help would be appreciated.  Some of the entries were for major customers and our client is entering panic mode.

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  • Ryan Sakry Profile Picture
    Ryan Sakry 3,425 on at
    Re: deleted customer information
    If you have a backup copy of the database, from anywhere in recent history, most of the customer information could be recovered and imported into the live database.
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: deleted customer information

     is it global customer? was deleted from store or HQ?

    you may check the HQ database it may help.

     

    note: actions done at manager applied directly to database.

     

     

    Mohammed El-Qadi

    http://www.fact.fm/viewforum.php?f=30

     

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