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15Hello all,
Details:
- Microsoft Dynamics 365 Version 1612 (8.2.1.411) (DB 8.2.1.411) online
- Using the CRM app for Outlook
- Server side synchronization is set up and the mailbox is tested and approved.
I have two issues that I cannot seem to find an answer for:
1) When tracking emails in Outlook, it sometimes happens that suddenly the tracking is no longer present on the email. Nobody changed anything about the email or the activity in CRM. I just click the mail, open the Dynamics 365 pane and find that nothing is being tracked for the email even though I tracked it just before. This does not happen for all emails. Others remain tracked without a problem (for now).
Has anyone encountered a similar problem and found a solution?
2) When tracking email using "Set regarding", this is tracked in CRM as well with the correct "set regarding" value. However, when I update the "set regarding" in outlook to another value afterwards, this is not reflected in CRM. The previous "set regarding" remains there. I would expect that the new "Set regarding" is updated automatically when synchronizing between Outlook and CRM?
Thank you in advance!
Kind regards,
Matthias
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