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Service | Customer Service, Contact Center, Fie...
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Export Document Template as Pdf Error

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Posted on by 10

Hello, 

My organisation exports document templates as Pdf files and attaches them to emails. 

In the last few days, however, these exports have been throwing errors. I've made no changes but it's suddenly stopped working in all environments.

Here's the piece of code it fails on. Is anyone else having issues with ExportPdfDocument requests? 

pastedimage1633416673108v1.png

Here's the stack trace: 

Exception type: Microsoft.Crm.CrmException
Message: Object reference not set to an instance of an object.
at Microsoft.Xrm.RemotePlugin.Client.Interceptors.SandboxFabricClientTelemetryInterceptor.<>c__DisplayClass3_0.<Intercept>b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
at Microsoft.Xrm.RemotePlugin.Client.Interceptors.SandboxFabricClientTelemetryInterceptor.Intercept(IInvocation invocation, IExecutionContext context, SandboxFabricCallTracker sandboxFabricCallTracker)
at Microsoft.Xrm.RemotePlugin.Client.Interceptors.SandboxFabricCodeUnitExecuteBaseInterceptor.Intercept(IInvocation invocation)
at Castle.DynamicProxy.AbstractInvocation.Proceed()
at Castle.Proxies.ISandboxFabricCodeUnitProxy.Execute(ILifetimeScope scope, IExecutionContext context, SandboxFabricCallTracker& sandboxFabricCallTracker)
at Microsoft.Xrm.RemotePlugin.Client.SandboxFabricPlugin.<>c__DisplayClass5_1.<Execute>b__3()
at Polly.Policy.<>c__DisplayClass150_0`1.<Execute>b__0(Context ctx, CancellationToken ct)
at Polly.Policy.<>c__DisplayClass143_0`1.<ExecuteInternal>b__0(Context ctx, CancellationToken ct)
at Polly.RetrySyntax.<>c__DisplayClass12_1.<WaitAndRetry>b__1(Context ctx, CancellationToken ct)
at Polly.Retry.RetryEngine.Implementation[TResult](Func`3 action, Context context, CancellationToken cancellationToken, IEnumerable`1 shouldRetryExceptionPredicates, IEnumerable`1 shouldRetryResultPredicates, Func`1 policyStateFactory)
at Polly.RetrySyntax.<>c__DisplayClass12_0.<WaitAndRetry>b__0(Action`2 action, Context context, CancellationToken cancellationToken)
at Polly.Policy.ExecuteInternal[TResult](Func`3 action, Context context, CancellationToken cancellationToken)
at Polly.Policy.Execute[TResult](Func`3 action, Context context, CancellationToken cancellationToken)
at Polly.Policy.Execute[TResult](Func`1 action)
at Microsoft.Xrm.RemotePlugin.Client.SandboxFabricPlugin.Execute(IServiceProvider serviceProvider)
at Microsoft.Xrm.RemotePlugin.Client.ResilientSandboxPlugin.<>c__DisplayClass13_1.<Execute>b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
at Microsoft.Xrm.RemotePlugin.Client.ResilientSandboxPlugin.Execute(IServiceProvider serviceProvider)
at Microsoft.Xrm.RemotePlugin.CrmProvider.RemotePlugin.RemotePluginExecute(IServiceProvider serviceProvider, ILifetimeScope lifetimeScope, IExecutionContext executionContext, ILogger logger)
at Microsoft.Xrm.RemotePlugin.CrmProvider.RemotePlugin.Execute(IServiceProvider serviceProvider)
at Microsoft.Crm.Workflow.Services.ProxyCustomActivity.Execute(CodeActivityContext executionContext)
-- End stack trace --

Any help would be much appreciated. 

thanks!

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