Complete button is available for normal backoffice order(not a channel call centre order)
Getting this happening after 10.0.33 update
Any resolution to disable this
By querying related documents, on a call center there is a standard parameter "Enable order completion" which does enforce you mark an order as complete before it is being processed. As part of the realization of the payment registration process of our Dynamics Counter Sales solution which also supports non-call center sales orders.
Hi Hana Xue,
No, user is not linked to any call centre
You can check whether the user is linked to the call center channel. According to the document description, if the user is linked to the call center channel, he will have the right to use the function of the call center, then any sales order created by the user will be automatically connected to the user of call center channels.
And once the Sales Order is linked to the Call Center channel, the complete button will work.
For more details, you can view the link below: