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ReportI'm using mscrm 2016 on-premise
I have followed instructions on several web pages how to create a email record with html template. I open the template in Internet Explorer and CTRL+A and CTRL+C to copy the content. I then paste it into the email entity template wysiwyg editor and save it.
When I finally send the email to Outlook client, I viewed the source (in Outlook) and noticed it only copies the html content inside the body tag. I look into the table dbo.FilteredEmail and saw that it´s the same content as was sent to outlook client (only html that was inside the body tag).
In the wysiwyg editor in CRM it displays the email correctly but because it does not contains html or head tag with for example and also some styles it ends up in displaying incorrectly in Outlook. Because it does not contains correct charset format which is UTF-8 the text becomes scrambled like you often see when the charset is not set.
I also suspects that because of this, gmail completely ignores all the HTML tags when I send this same email to gmail account. It's probably see's the email as malformed html and strips everything out. The result in gmail is text only.
So the question is there any other way I can paste the html template into the wysiwyg editor with all the html from <html> to </html> ??
Thank you
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