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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Remove Customer Voice ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Remove Customer Voice Alert Button from Other Activities

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Posted on by Sai Chaitanya 350

Is there a way to remove Customer Voice alert Button from Other Activities dropdown list.

Below image is for reference. 

pastedimage1645084039945v1.png

I am aware that this is Managed solution from MS but still do not have option to remove it . 

I have even tried to find the button from Ribbon work bench and remove it but still not having any option to find it .

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    Hi,

    Please try to remove Customer Voice Alert Entity from your App using App designer then save and publish your changes.

    https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-app

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Sai Chaitanya Profile Picture
    Sai Chaitanya 350 on at

    I tried this too and don't see any option of removing that entity from App Designer .

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    Hi,

    Can you show me what all entities you have added in your App and why you are not able to remove?

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Sai Chaitanya Profile Picture
    Sai Chaitanya 350 on at

    I am not having this entity selected at all but still its showing up in other activities section.

    pastedimage1645094059366v1.png

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    Hi,

    In that you can not do anything. It is managed by Microsoft and we don't any control to hide/remove that.

    To confirm my above statement, you could submit support ticket with Microsoft.

    There is a new feature coming in Wave1 2022 where only relevant actviities will be visible under Action dropdown which are available in App.

    d365goddess.com/.../

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

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