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Does anyone know if there is any differences to implement Dynamics 365 in China compared to other countries such as US/Canada?
I'm joining a bid to implement Dynamics 365 for a customer in China. Thanks for your help.
Hi Daniel,
Yes there are differences in the features /services available as the Dynamics 365 is not directly operated by Microsoft. It is operated by 21Vianet. Please see below
"Microsoft Dynamics 365 online services operated by 21Vianet is designed to comply with regulatory requirements in China. The services are a physically separated instance of cloud services operated and transacted currently by a local operator, Shanghai Blue Cloud Technology Co., Ltd (“21Vianet”). This is a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd. located in mainland China.
Microsoft strives to maintain functional parity between our commercially available service and Dynamics 365 Customer Engagement - operated by 21Vianet in China. However, there are notable exceptions to this affected by dependent service or partner-solution availability, market priorities, or compliance regulations."
Features not available
Due to certain technological dependencies, the following features listed will not be available for general availability of Dynamics 365 Services operated by 21Vianet. For information about future feature availability, see Business applications and platform release notes.
Relevance Search or Categorized Search used for searching records across multiple entities will be unavailable.
Office 365 Groups feature used for shared workspace for emails, conversations, files, and events in Customer Engagement services will be unavailable.
Online Management API (Admin API) enables customers to create and manage the Customer Engagement environments using REST API will be unavailable.
Company News Timeline provides valuable insights from the latest news about tenant customers on the phone or tablet. This feature will be unavailable.
Global Discovery Service API which programmatically enables customer applications to discover user organization (also known as instance) and find instances across regions will not be available.
The service health Organization Insights feature will be unavailable.
Portals for the Dynamics 365 Customer Engagement services will be unavailable.
Dynamics 365 for phones and tablets will be unavailable.
The following Microsoft AppSource hosted solutions for the Dynamics 365 Customer Engagement services will not be available:
Voice of the Customer solution used for sending surveys to customers and get their valuable feedback will not be available.
Live Assist for Microsoft Dynamics 365 Powered by CaféX is an integrated omnichannel solution for Customer Engagement services that will not be available.
The following Customer Service features will be unavailable:
The following Field Service features will be unavailable:
The following Sales features will be unavailable:
The following components of Dynamics 365 Customer Engagement Plan are unavailable.
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