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Callback feature and abandonment rate

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Posted on by VK-24051600-0
Does the callback feature in Omnichannel impact the abandonment rate? 
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    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Callback feature and abandonment rate
    Hi,
     
    In fact, it serves a purpose:
     
    I hope this helps, but please let me know if you need anything else or if you have any other questions.
    thanks,
    Haig Liu

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