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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Other Form missing in ...
Microsoft Dynamics GP (Archived)

Other Form missing in SOP Print Sales Documents GP 2013

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Posted on by Community Member

Hi, I have upgraded a client to version GP 2013 (12.00.1482). On the SOP Print Sales Documents screen, when selecting Document Type Invoice, when I check the Include Document box, the drop down box under Format, does not list the Other Form. This has always been a selectivity and is a required layout.

Can someone please advise me how to have the drop down display Other Form?

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  • soma Profile Picture
    soma 24,416 on at

    Is Other Form option available in your previous version?

    What upgrade path used to upgrade from previous version to GP 2013?

  • Richard Whaley Profile Picture
    Richard Whaley 25,195 on at

    It sounds like your Other form was a customized form and you did not export/import the customized forms as part of the upgrade.  Go to Report Writer and import the form from the prior version dictionary (hopefully you still have those dictionaries).

    If you do not have the dictionaries, you will need to re-create the modified form.

  • Community Member Profile Picture
    Community Member on at

    Hi Richard,

    Thank you for your suggestion but, I have confirmed that the form has been imported because we can print the modified “Other” form when printing an individual invoice. The problem is not the form or dictionaries  The problem is that we cannot select “Other” in the format drop down in the “Print Sales Documents” screen when choosing Document Type “Invoice” and Document.  It is simply not there as an option.

    I have just checked my GP 2010 setup and the order of the Include has changed. When selecting Invoice as the Document Type under Include Document was the first item now it is Picking Ticket. When you click Picking Ticket you recieve the Other Form as an option. I think this is a bug and they have made a change in the order of the Include.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi All,

    This is a bug in the program. Microsoft have advised it will be fixed in SP3.

    The work around is to print by batch.

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