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Dynamics 365 general forum

System user with id =00000000-0000-0000-0000000000 does not exist

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Posted on by 270

Hi

I am trying to merge two accounts and I am getting this error 'System user with id =00000000-0000-0000-0000000000 does not exist'.

Does anyone know what might be the issue?

I am using dynamics 365 on-prem version 8.2

5751.Capture_2D00_error.PNG

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  • Samrando Profile Picture
    270 on at
    RE: System user with id =00000000-0000-0000-0000000000 does not exist

    Cascade all to all contacts and activities when merging.

  • StefanS365 Profile Picture
    3,575 Most Valuable Professional on at
    RE: System user with id =00000000-0000-0000-0000000000 does not exist

    And what about the related contacts and activities?

    According to the Relationship behavior, all related records will be merged as well.

    2019_2D00_06_2D00_11-10_5F00_20_5F00_29_2D00_Relationship_5F00_-Account-to-Contact.png

  • Samrando Profile Picture
    270 on at
    RE: System user with id =00000000-0000-0000-0000000000 does not exist

    Yes they are

  • StefanS365 Profile Picture
    3,575 Most Valuable Professional on at
    RE: System user with id =00000000-0000-0000-0000000000 does not exist

    Did you check if the owners of the 2 account records are active CRM users?

  • Samrando Profile Picture
    270 on at
    RE: System user with id =00000000-0000-0000-0000000000 does not exist

    Last week a few things were pushed to live system including plugins and web resource. I am not sure if a plugin is running on accounts or which entity. But that might explain everything because I was able to merge without issues before the changes.

  • Kokulan Profile Picture
    18,054 on at
    RE: System user with id =00000000-0000-0000-0000000000 does not exist

    Do you have any plugins on Account update / status change events?

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