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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Facing issue loading d...
Supply chain | Supply Chain Management, Commerce
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Facing issue loading delivery options in online ecommerce site

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Posted on by faheem123 107

I am currently creating an ecom site using site builder. I have completed the backend setup i.e. creating online store in commerce, defining delivery modes, payment methods, etc.. and I have created all relevant pages.

When i add a products to cart and go for checkout,the  site is not loading any delivery options. It is showing delivery option for out of the box products but  for new products which i have created it is showing ' no delivery option,choose a different delivery address' as the error message.The version we are using is 10.0.11.

Did anyone face similar issue and resolved it?

  • faheem123 Profile Picture
    faheem123 107 on at
    RE: Facing issue loading delivery options in online ecommerce site

    Hi All,

    Issue is resolved now.

    We had to verify and adjust the addition of newly created products to commerce product hierarchy and updating the delivery modes with the hierarchy in use.

    Also, ran Process delivery modes and full sync on channel database to replicate the changes.

  • Verified answer
    Surya Thonangi Profile Picture
    Surya Thonangi on at
    RE: Facing issue loading delivery options in online ecommerce site

    HI Faheem

    Thank you for contacting Microsoft Communities.

    The issue which you are facing seems to be resolved in 10.0.11, we do understand that you are already running 10.0.11 but please make sure that channel database is also updated to 10.0.11 if you are using RCSU or RSSU. Also make sure that all the quality updates are installed.

    Thank you!

    Kind Regards
    Surya
    Support Engineer
    Dynamics 365 Commerce

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