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Deprecated Dynamics Customer Engagement

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Posted on by KT85

Hello,

Our current CE licences (cloud) expire 10 December and we need to renew them to Dynamics Customer Service. I have a few questions.

Is a data migration required?
Will the interface look different?
Will our Client self-service portal still work if we only change over the licenses
We currently have a power automate process running from Dynamics CE to DevOps. Will this still work correctly with a license change only?
Is there anything else I need to take into consideration with regards to the changeover
I have been advised that even though we currently using Dynamics CE it is still exactly the same as Dynamics Customer Service

Your assistance here will be greatly appreciated

Kind regards

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Leah Ju Microsoft Employee on at

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Hi Partner,

1.For the app interface, you can get one customer service trial to check it:

https://dynamics.microsoft.com/en-sg/dynamics-365-free-trial/

2.For the data migration, portal and power automate:

As long as it's still your original environment, the license changes won't affect them.

1)Power automate

Customer service license make organization gain rights to use power automate and portal：

https://learn.microsoft.com/en-us/power-platform/admin/power-automate-licensing/types#seeded-plans

2)Portal(power page)

Authenticated users licensed with Dynamics 365 enterprise licenses, are granted use rights for Power Pages

https://learn.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#what-are-the-power-pages-use-rights-included-with-power-apps-and-dynamics-365-enterprise-licenses

3.You can refer to the following Dynamics 365 License transition guide:

https://download.microsoft.com/download/a/a/1/aa1da51c-c25b-48dc-b945-b285e6af54dc/Dynamics%20365%20-%20License%20Transition%20Guide.pdf

4.For more details, I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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Leah Ju Microsoft Employee on at

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Hi Partner,

Has the issue been resolved?

Have there been any updates? Please feel free to ask me any questions you may have!
If it has been resolved, can you mark the response as an answer?

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