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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Payment Deduction
Finance | Project Operations, Human Resources, ...
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Payment Deduction

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The customer took a deduction on an invoice. The deduction was transferred to the deduction workbench. It normally automatically assigns a Deduction ID number, but this time it did not. We can not deny this, write it off or get it off of the workbench at all. The customer has come back and paid it, so we need it denied back to the account.
How can we fix this? We have looked through all material and cannot locate a resolution. 
 
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    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Payment Deduction
    Hi,

    Best regards,
    Kevin

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