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Relate custom field product group to knowledge article

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Posted on by Jolas365

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Hello CS Experts,

In the Knowledge article form, we have this Rlated Information refernce panel that contains subgrids for diffrerent entities, one of which is Product.

In short, Product can be related to Knowledge Article. However, in our scenario, we have created a new field Product Group to replace the standard Product field. My question now is how I am going to extend that functionality of relating product to knowledge article? What view do I need to modify so that I can replace the Product with Product Group?

Regards,

Jolas365

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RE: Relate custom field product group to knowledge article

Hi Jolas365,

You need go Settings > Customizations > Customize the system > Entities > Knowledge Article > Forms to open 'Knowledge Article' form.

Double-click 'Relate Products' to open dialog, which related to 'Products' entity and 'Active Products(Field Service)', then you can edit it.

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RE: Relate custom field product group to knowledge article

Hi

Thank you very much! I'll check on this.

Brgds,

Jolas365

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RE: Relate custom field product group to knowledge article

Hi Jolas365,

Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

Thanks in advance!:)

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Jolas365 235 on at

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RE: Relate custom field product group to knowledge article

Hello Leah Ju (Leah Ju1) ,

What I see in the entity is Connections (Connected From) and not Product and the view is Associated product.

And when I tried to look for Product entity, it is not included in the dropdown.

Brgds,

Jolas365

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RE: Relate custom field product group to knowledge article

Hi Jolas365,

By default, the selected entity should be 'Products', have you do some customizations.

For second question--"And when I tried to look for Product entity, it is not included in the dropdown".

You need go Settings > Customizations > Customize the system > Entities > Knowledge Articles> N:N relationships

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