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Session Id :
Customer experience | Sales, Customer Insights,...
Suggested answer

RETURN ORDER LINE

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Posted on by 15
Hey guys!
 
I have a return order
 
Line 1 invoiced
 
Line 2 expected
 
order status open
 
 
So I need close the order and to cancel line 2.
 
How can i do that?
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  • Suggested answer
    CA Neeraj Kumar Profile Picture
    4,915 on at
    RETURN ORDER LINE
    You can remove the line having status "expected" from return order form, it will make the return order header status = closed.
     
    Regards,
    Neeraj Kumar
  • Suggested answer
    Satyam Prakash Profile Picture
    841 on at
    RETURN ORDER LINE
    1. Cancel the open line (line 2)

       

      •  

        Go to the Return order lines.


      •  

        Select Line 2.


      •  

        Set its line status to Canceled (or use Functions > Cancel line on the Action Pane).


      •  

        This removes the quantity from further processing.



      •  

    2.  

      Close the return order

       

      •  

        Once all remaining lines are either Invoiced or Canceled, go to the Return order header.


      •  

        Use Update > Close (or similar, depending on version).


      •  

        The order can only be closed if there are no open lines  

     

    After this, the return order will be in a Closed status with line 1 invoiced and line 2 canceled, as required.

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