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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Tablet Ap...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Tablet App - Opportunity Script Error

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Posted on by Mauro Feltrin

When I try to open an opportunity in the Dynamics 365 for Tablet application a Script Error appears.

The error log message:

"ReferenceError: ClientUtility is not defined at EnableOrDisableEstimatedvalueControl (https.../webresources/Sales/Opportunity/Opportunity_main_system_library.js:1:1985)"

After the update from Dynamics 365 v8.2 to v9.0 this error appears in all opportunity's forms into the mobile app, I didn't find the same error while opening the same opportunity in web browser. I try also to disable all custom Javascript triggered on load of the form with the same results.

A error related to the same JavaScript library appears when I try to create a new opportunity in tablet application: when the application opens the Create form this error appears:

"Cannot read propriety 'setDefaultPricelistForUser' of undefined at Form_onload (https.../webresources/Sales/Opportunity/Opportunity_main_system_library.js:1:1985)"


Do you have any idea to resolve this error? It doesn't compromize the correct functionalies, but it is a little bit boring to see it every time you open some opporunities.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Tablet App - Opportunity Script Error

    Is this Issue has been Resolved? Am also facing same kind of issue in Tablet only. Much helpful if you have steps to fix this.

    Raised ticket with Microsoft as well but it's not get resolved.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Tablet App - Opportunity Script Error

    I resolved the same error, you have to publish this form again, after this the error should be disappear.
    Regards

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Tablet App - Opportunity Script Error

    I also get this error on update from v8.2 to v9

  • Suggested answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,203 on at
    RE: Dynamics 365 Tablet App - Opportunity Script Error

    Hi Mauro,

    There are many issue reported by many users after the update to V9, check below link

    community.dynamics.com/.../271284

    community.dynamics.com/.../270561

    I would suggest you to open a ticket with Microsoft Support.

    Hope this helps!!!

    Best Regards,

    Shahbaaz

  • Matthias Haldimann Profile Picture
    Matthias Haldimann on at
    RE: Dynamics 365 Tablet App - Opportunity Script Error

    I got the same error after the upgrade to v9.

    Any ideas on how to solve this issues are much appreciated.

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