pdf not generated error when emailing statements in bulk GP 2018

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Posted on by phoenix5626

We have been experiencing an issue when bulk emailing statements where some statements do not go out and there is a a 'pdf not created' error. While we can resend the erroneous statements manually, it is extremely time consuming for the resource tasked with doing so.

This is limited to when we send batches of files in the hundreds. Small batches do not seem to be affected
The affected files vary from month to month.
We are not seeing any obvious errors in the logs

We are running GP 2018 with the client installed on the workstation, and the issue occurs from any of the workstations using GP. We did not experience this issue prior to upgrading from GP 2013.

I am hoping someone can point us in the right direction on how to resolve this.

Thanks!

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Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at

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RE: pdf not generated error when emailing statements in bulk GP 2018

20-25 invoices per month are definitely not what I'd call a large volume.. I was more thinking about 100's of invoices per day :-)
accountinguser2018 129 on at

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RE: pdf not generated error when emailing statements in bulk GP 2018

What do you classify as "large volume"? We are going to send about 20-24 invoices a month. Would we experience issues on this scale?
Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at

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RE: pdf not generated error when emailing statements in bulk GP 2018

Hi,

Are you using the default Word Templates in GP to send out those statements ? how many at the time do you generate ? I think I came across some other forums posts where someone mentioned that trying to generate a large volume of statements in GP would fail at some point..