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Hi Guys,
I have 2 Enhanced SLA's - First Level Escalation and Second Level Escalation.
The requirement is that I need to maintain the history of KPI's when changing the SLA's. So, for example, if SLA - First Level SLA was executing and 2 KPI's were fulfilled and then the SLA was changed to Second Level Escalation. Then, I need to show the earlier KPI's on the case too.
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André Arnaud de Cal...
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