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Custom alerts are not being sent

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Posted on by Sergio_Vasquez

Hi,

I’m setting up custom alerts to get notified when a specific field in the Customers form is created, deleted, or modified. I’ll explain in detail how I configured them:

Each alert was created individually, not as a copy of another. The "Create" and "Delete" alerts were set up without specifying any particular field, while the "Modify" alert was set up to track changes to the “Payment terms” field. I also configured a batch job with a recurrence of every 10 minutes for testing purposes.

However, only the “Delete” alert is being triggered and sent. The "Create" and "Modify" alerts are not working at all. I tested the same setup using the Vendors form, and the results were the same — only the "Delete" alert works.

Any help explaining what could be going wrong or what I might be missing would be greatly appreciated.

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Dynamics 365 Finance

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BillurSamdancioglu 17,799 Most Valuable Professional on at

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Custom alerts are not being sent

Maybe it is somehow because of the Firewalls or something.
André Arnaud de Cal... 295,368 Super User 2025 Season 1 on at

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Custom alerts are not being sent

Hi Sergio,

When creatin alert rules, database triggers are created so initially any update as part of the rule will be stored in a queue table called EventCUD. Can you check if upon the creation or update of a record an EventCUD record is created? The change based alert batch job loops this table and processes the alerts.

Instead of the alert framework, you can also consider using Data Events and a notification via e.g. a Power Automate flow.
udaY-ch 4,990 on at

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Custom alerts are not being sent

Hi

Try setting up a new batch job for change based alerts.

Try keeping the create related alert rule and renove other rules and test, just to ensure if other alert rules not overriding.

Thanks

Uday
Sergio_Vasquez 63 on at

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Custom alerts are not being sent

udaY-ch

I already deleted the alerts and recreated them. In the batch history, all of them appear as finished, which makes me think the batch process isn’t failing. However, I’m still not receiving the notifications I mentioned.
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udaY-ch 4,990 on at

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Custom alerts are not being sent

Hi

Verify that the 'Change-Based Alert' batch job is running correctly without an error. Additionally, try deleting and recreating the affected alert rules to see if that resolves the issue.

Thanks
Uday
Sergio_Vasquez 63 on at

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Custom alerts are not being sent

udaY-ch
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udaY-ch 4,990 on at

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Custom alerts are not being sent

Hi

Please check if there are any blocking configured on your rule.

Check this out,

https://www.youtube.com/watch?v=xRniYQQQr78

Thanks

Uday
Sergio_Vasquez 63 on at

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Custom alerts are not being sent

udaY-ch
Hi,

The only notification that works is the one for deletion, and it's not necessary to have the "send email" option enabled. For now, I don't need email notifications — I just want the alert to show up in Finance, as I’ll show in the screenshot below.
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udaY-ch 4,990 on at

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Custom alerts are not being sent

Hi

It is strange when you said it is working for modify condition and not working for create and delete. Also, in your screen shot I dont see the send email or send externally is selected

Did you check the email history ? Does email sent ?

Thanks

Uday

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