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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Convert email to case
Service | Customer Service, Contact Center, Fie...
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Convert email to case

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Posted on by Sweden1968 24
Hi,
 
I have 2 custom Case forms, one heavily customised for Complaints and the other for anything else. 
Is it possible to set which form should open when an email is converted to a Case?
 

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