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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Allow Contact to manag...
Customer experience | Sales, Customer Insights,...
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Allow Contact to manage their own subscription lists

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Posted on by VSalyer24 110

We want to have a subscription center that allows contacts to see which marketing lists they’re already a part of and allow them to control the opt in/out per list.

Is it possible to allow a contact to manage this via subscription center or is authentication required?

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  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at
    RE: Allow Contact to manage their own subscription lists

    Hi Partner,

    Subscription lists are available in form designer toolbox when form type is subscription center, we just need to drag them to the form.

    pastedimage1612835776738v1.png

    pastedimage1612836378030v2.png

    As the second screenshot shows, we can only keep Email field.

    Now set up a separate marketing page to embed the form, and create a new content settings record for the page.

    pastedimage1612837842859v6.png

    pastedimage1612836784895v4.png

    Apply the content settings to next customer journey.

    pastedimage1612836942118v5.png

    Result: contacts manage their subscription lists via link of the marketing email.

    sc.JPG

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