Microsoft Dynamics CRM (Archived)

I have problems qualifying a lead

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Posted on by Zucko_mac

195

Hi,

I have problems qualifying a lead, I get the following error, but does not give more details.

Error_Message_0x80040220

Someone has been the same?

Thank you!!

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Answers (4)

Priyesh 7,392 User Group Leader on at

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RE: I have problems qualifying a lead

Hi All,

I'm having issues with Create Order from an activated Quote.

Same issue. Just one line or error code.

Any thoughts?
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Sukh Gill 967 on at

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RE: I have problems qualifying a lead

The solution to this is to grant read access to the Products entity
Varun Singh 941 on at

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RE: I have problems qualifying a lead

It's not working Zucko.
Varun Singh 941 on at

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RE: I have problems qualifying a lead

Hi Zucko,

Facing the same issue while Qualifying the lead. Error_Message_0x80040220 . Any help will be appreciated. Not able to find the correct privilege.

Thanks in Advance.
Armine DD 280 on at

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RE: I have problems qualifying a lead

So I assume you have a ticket opened? Can you give a reference so we all know the resolution, pls?
Armine DD 280 on at

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RE: I have problems qualifying a lead

Thanks Zucko_mac for the response. We have found a workaround, if you recreate the role, it seems to disappear. You can test with one user who reported the issue, just create the copy of their existing role and assign it to them.
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Zucko_mac 195 on at

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RE: I have problems qualifying a lead

Microsoft was reporting problems to qualify

Users may be unable to create records or qualify leads within Dynamics 365.

Mensaje más reciente:

Title: Unable to create records or qualify leads

User Impact: Users may be unable to create records or qualify leads within Dynamics 365.

More info: If you experience this issue, please contact Support for assistance.

Current Status: In order to address application and database version mismatches, we will be performing rolling database updates during regional maintenance windows. Status updates will be provided as additional information becomes available. Thank you for your patience while we work to resolve this issue.

Incident Start Time: Monday, April 23, 2018, 6:47 PM UTC

Next Update: Monday, April 30, 2018, 7:00 PM UTC
Armine DD 280 on at

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RE: I have problems qualifying a lead

Having the same issue, users have different security roles, moreover, all were able to Qualify before today! All the security roles have Create, Read, Write, Append, Append to on Account, Member, Opportunity and Lead, as well as on Connection Entity. Is it possible that the issue has other than security reason?
Areti Iles User Group Leader on at

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RE: I have problems qualifying a lead

Also worth keeping in mind the privileges around Connection and Connection Role as the user needs access to create connections and append/append to Connection Roles (due to the contact that gets created by qualifying the lead becoming a stakeholder on the Opportunity).
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Community Member Microsoft Employee on at

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RE: I have problems qualifying a lead

Hi Zucko_mac,

this error occurs when there is a privilege issue.

Please check user role to understand which entity you could not update or create (lead, account, contact or opportunity).

Please let we know if you solve.

If you found the answer helpful, please mark as Verified

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