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Project Ops - Resource Utilization View shows 0% for all users

Posted on by 5

We have implemented Project Operations in our organisation and until December, our Resource Utilization was showing data for our users. We now get 0% showing up for all users, for all time periods, despite some users showing time booked (below their name).

This appears to be similar to Resource utilization stuck at 0% - Dynamics 365 Project Service Automation Forum Community Forum but that advice is for PSA and we're using Project Ops; the app seems to have changed considerably between PSA and Project Ops, since I cannot follow any of the instructions given.

The requirements for utilization to work are all fulfilled: Roles have targets, Users have targets, we're using Project Contract Lines that have "Include Time" set to Yes, and the Billing Method set to T&M.

Is this specific to our setup? How can I begin to troubleshoot this issue in Project Ops?

Thanks for any advice.

+ Dean

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  • RE: Project Ops - Resource Utilization View shows 0% for all users

    We are still experiencing this issue. If anyone can assist us with troubleshooting this issue please respond with any idea you might have.

    [UPDATE: I have checked our Actuals table, and there are entries that are "Billed Sales" Transaction types with Billing type id as "Chargeable".]

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