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Please help me figure out this error

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Posted on by 15

Hello everyone,

I'm trying to build a recurring journey but I keep getting this error:

"This recurring journey includes a combination of schedulers and/or triggers that may not release contacts after the duration of the recurrence interval. Consider shortening the durations of your schedulers and/or triggers, or lengthening your recurrence interval."

The goal of the journey is to send emails to current members of the segment and new members of the segment, the journey has time triggers that will allow for the new members of the segment to catch up to the older members of the segment being:

Send email A -> If/Then opened -> Wait for 2 days -> Wait for a specific date -> Send email B
Send email A - > If/Then unopened -> Wait for 2 days -> Resend email A -> Wait for 2 days -> Wait for specific date -> Send email B

Example below:


Recurrence is set to daily to accommodate registrants ASAP.

Please let me know what I need to fix or what info you guys need from me to resolve this error.

Thank you very much.

  • RichardV25 Profile Picture
    RichardV25 36 on at
    Please help me figure out this error
    Hi MCKTDC,

    I don't have a clear answer to your question.

    But I do wonder, why do you have a delay for 2 days and then another delay to a specific date?
     

    These are two delays without an action in between, what could be the problem.
     
    Cheerio,

    Richard

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