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ReportWe have a MS CRM 2011 Old Instance (Partner Hosted (more like On-Premise))
It has outlook users, who tracked email (does it manually).
Version MS Outlook 2010 / 2013.
All works good if they connect to MS CRM 2011 from outlook. Tracking email and click on Regardingobject link (Custom Entity Case), opens the MS CRM record in Outlook.
Now, We did Data Migration (using custom .net Tool developed in-house) in NEW Microsoft Dynamics 365 Online and followed below process:
1. Deployed all customization (Entities, web resources and security roles)
2. Created / Data Migration done for all entities:
Account, Contact, Custom_Entity_Case, Email Records, and all other required for business.
When the same user (John Doe) connects to CRM from Outlook (2016), and goes to Inbox Sent Items and clicked on "RegardingObject" link for (Custom Entity Case), the record is not opening and throwing an error (Technical Error window) as below:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #5B6EC79BDetail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ActivityId>895f96c2-33f0-4f38-a22b-2a295762d6b5</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #5B6EC79B</Message>
<Timestamp>2017-02-15T22:36:30.9367722Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>895f96c2-33f0-4f38-a22b-2a295762d6b5</ActivityId>
<ErrorCode>-2147220969</ErrorCode>
<ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>new_settings_administration With Id = fecada76-2266-e611-b699-00155d432311 Does Not Exist</Message>
<Timestamp>2017-02-15T22:36:30.9367722Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
We really did not have this entity "new_settings_administration" in our OLD MS CRM 2011.
<Message>new_settings_administration With Id = fecada76-2266-e611-b699-00155d432311 Does Not Exist</Message>
The email was tracked with the entity "new_case". I can see the record name in RegardingObject link in outlook.
I think, this entity was automatically created during some sitemap changes done from XrmToolBox utility, I'm saying this because we have one SiteMap Module called "Administration". While publishing the sitemap changes from tool ,it might have created these entities. (i can see "new_settings_administration", "new_settings_tasks", "new_settings_cases")
One more thing, if i open Dynamics 365 in WEB Browser (Firefox, Chrome, IE) and access this email record and clicked on the regardingobject lookup link, it opens the correct "new_case" entity record without any issue.
As far as i now, Email Tracked information not explicitly stored in any database table, this tracked info should be stored somewhere in the Email entity record attribute.
I would really appreciate your help, Please, incase if you have the similar issue please share your troubleshooting steps.
Thanks in Advance,
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